week 4
Design thinking is a problem-solving methodology that emphasizes creativity, empathy, and collaboration to identify and resolve complex issues in a user-centered manner. It involves a series of steps that include understanding the problem, exploring possible solutions, prototyping, and testing. In this case, the WIDEBED case study was analyzed using the design thinking process. The 'what is' stage involved understanding the nature of WIDEBED's business, which is to provide budget-friendly temporary accommodations to business travelers. As identified in studies (e.g., Vásquez-Casielles et al., 2020), understanding the problem is a crucial first step towards using the design thinking process effectively. The 'what if' stage was about exploring possible solutions, such as customizing the preferences of each traveler. As suggested by Cvejić and Andrašić (2019), allowing users to personalize their experience can increase engagement and satisfaction. The 'what wow